[bikeqld] Ice skating on Sylvan Rd

[John Nightingale]

Gentlemen,
If you can take a moment to two from your mutual harummphing to consider who
is going to act to remedy the initial problem...

Kim, many thanks again for drawing the Sylvan Rd imbroglio to list
subscribers¹ attention. I, for one, will avoid the route until the steel
plates are gone.

But I assumed fixing it was also a goal. For that purpose, the bikeqld list
is of no significance. We know that Council is a multi-faceted organisation
beset with information asymmetries and agency problems (as we economists
call them). How to cut through those problems to get something done is the
purpose of the call centre and its trendy off-shoot, the FixoGram. How many
of Council¹s departments have anything to do with the problem? Lots,
including contractors. The protocols of call centre and FixoGram logs are
the way through, and have proved to work quite well, better than most
alternatives in other organisations, as evidenced by the early and eager
acceptance of the call centre by residents and businesses alike.

Michael, don¹t look for evil conspiracies in every element of Council and
government¹s bureaucracies. They are simply put-upon and usually overworked
officials trying to use the information they have within the arcane
complexities of the organisation. It¹s extremely imperfect and will always
be so, thus the agency issues (who¹s doing what for why and for whom?) and
information asymmetries (who know more about this but less about that and
vice versa?).

So, give them a break and get the job logged, if it¹s that serious, and
don¹t assume Œthey¹ know what Œother theys¹ are doing.

J.


On 28/10/09 3:07 PM, "Michael Yeates" <michael at yeatesit.biz> wrote:

> Totally agree Kim ...!
> 
> In the nations biggest local authority with expertise authorised to carry out
> engineering works costed in the tens of billions of dollars, it isn't about
> competence.
> 
> Far more it is the fact there are too many Mexicans who don't seem to remember
> (or were not here) when BCC decided cycling was a "good thing" ...!
> 
> Clearly it is by far the best solution for Council if an individual rings up
> and complains ... that's why Council promotes that process ... in part so
> nobody else knows ...!


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